Your privacy matters. This policy explains, in plain language, what information this website collects, why, who receives it, and the choices you have.
1. Scope of this policy
This Privacy Policy describes how Brent Eaton, FNP ("we," "us," or "our") collects, uses, discloses, and protects information when you visit this website, submit a form, join a waitlist, call or text us, or otherwise interact with us online. By using this website, you acknowledge that you have read this policy.
This policy covers website information only. Protected health information (PHI) created or received in the course of your medical care is governed by our separate Notice of Privacy Practices under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is provided to patients at intake and available on request. If this policy conflicts with that Notice regarding PHI, the Notice controls.
2. Information we collect
Information you provide
- Contact details such as first and last name, email address, and phone number.
- Information you choose to share in consultation requests and waitlist applications, such as your primary goal, treatment interest, and messages.
- Communications you send us by phone, text message, or email.
Information collected automatically
- Pages visited, referring website, approximate country, browser, operating system, and device type.
- Time on page, page load speed, technical errors, and clicks on buttons and links.
Please do not submit detailed medical history, medication lists, or other sensitive health information through website forms. We will collect that information securely during your consultation.
3. How we use information
- To respond to consultation requests, inquiries, and waitlist applications.
- To contact you by phone, text, or email about the services you asked about.
- To operate, maintain, secure, and improve this website.
- To detect, prevent, and address fraud, abuse, and technical problems.
- To comply with legal, regulatory, and professional obligations, and to enforce our rights.
4. Website analytics and cookies
This website uses a privacy-focused analytics service provided by Lovable. It uses no cookies, stores nothing on your device, does not keep IP addresses, and does not identify individual visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and clicks on buttons and links. This information is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for one year.
Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies on this website.
5. Third-party services
- Google Fonts: Typefaces are loaded from Google's servers, which receive your IP address and browser information when a page loads. See Google's Privacy Policy.
- Google reviews: Links to our Google Business Profile open Google's website, which is governed by Google's own policies.
- Hosting and data storage: Form submissions are stored in a secure, access-restricted database operated by our website and cloud providers, who process data on our behalf.
- External links: We are not responsible for the privacy practices or content of third-party websites linked from this site.
7. Phone, text and email communications
By submitting a form with your phone number or email and checking the consent box, you agree that we may contact you about your inquiry by call, text message, or email. Consent is not a condition of purchasing any service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. You may unsubscribe from emails at any time.
Mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing purposes.
Email and text messages are not fully secure. Please avoid sending sensitive health information by these channels.
8. Data security and retention
We use reasonable administrative, technical, and physical safeguards, including encrypted connections (HTTPS) and access-restricted storage, to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain website inquiries only as long as needed for the purposes described here or as required by law, then delete or de-identify them. Medical records are retained as required by Texas law.
9. Your choices and privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to obtain a copy in a portable format; to opt out of sale, sharing, or targeted advertising (we do none of these); and to appeal a denied request. We will not discriminate against you for exercising your rights.
This includes rights under the Texas Data Privacy and Security Act, the California Consumer Privacy Act as amended, and similar state laws where applicable. Patients also have rights to their PHI under HIPAA, described in our Notice of Privacy Practices.
To make a request, call (832) 600-5144. We will verify your identity before responding and respond within the time required by law. An authorized agent may submit a request with proof of authorization.
Our website honors Global Privacy Control signals as an opt-out of any sale or sharing, which we do not engage in.
10. Children's privacy
This website is intended for adults 18 and older. We do not knowingly collect personal information from children under 13 (or under 18 through our forms). If you believe a child has provided information, contact us and we will delete it.
11. No medical advice or patient relationship
Website content, including blog articles, quizzes, and calculators, is for general information only and is not medical advice, diagnosis, or treatment. Submitting a form or using a tool does not create a provider-patient relationship, guarantee an appointment, or determine eligibility for any medication or procedure. Individual results vary. In an emergency, call 911.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be posted on this page. Continued use of the website after changes means you accept the updated policy.
13. Contact us
Questions or requests about this policy may be directed to Brent Eaton, FNP by phone or text at (832) 600-5144, or through our contact page.